Water Softener / Conditioner Operation and Maintenance Instructions


To ensure your water softener/conditioner functions effectively and efficiently, regular operation and maintenance are crucial. Follow these guidelines to maintain optimal performance of your system.

Regular Operation

  1. Settings Adjustment: Based on your water usage and hardness, adjust the settings of your water softener/conditioner to ensure it regenerates appropriately.

  2. Monitor Salt Levels: Regularly check and maintain the salt level in the brine tank. Refill salt when it falls below one-quarter full.

  3. Check for Salt Bridges: Occasionally, salt can form a hard crust or ‘bridge’ in the brine tank, preventing salt from coming in contact with the water. Break any bridges that form.


  1. Clean the Brine Tank: Annually or as needed, clean out the brine tank to remove salt residue and ensure efficient operation.

  2. Resin Bed Rejuvenation: Over time, iron and other minerals can clog the resin bed. Use a water softener cleaner to rejuvenate the resin bed. 

  3. Inspect for Leaks and Salt Buildup: Periodically inspect the system for any leaks or salt buildup around connections and valves.

  4. Professional Check-Up: Consider a professional inspection every few years to ensure your system is functioning correctly and to address any potential issues.

Troubleshooting Tips

  • If your water softener/conditioner is not softening the water, check the salt level, regeneration settings, and look for salt bridges.
  • If you notice changes in water pressure, inspect the system for any blockages or salt buildup.
  • If the system is using too much salt, adjust the regeneration settings according to the water usage and hardness.

Safety Precautions

  • Always follow the manufacturer’s guidelines for operation and maintenance.
  • Use caution when handling salts and chemicals.


Important Notice Regarding Service Calls for Water Softeners and Conditioning Systems

Provided by WPS Inc.

Control Valve Settings and Adjustments

  1. Initial Setup: On the day of installation, our technicians carefully adjust the control valves of your water softener or conditioning system. These settings are based on the specific size of your water system and the hardness of your water.

  2. Customer Adjustments: If you, as the customer, alter these settings for any reason, it may impact the system’s performance and efficiency.

Service Call Policy

  • Service Call Charges: In the event you change the control valve settings and subsequently request a service call, WPS Inc. will charge for the service call and the labor required to readjust the control valves.

  • Recommendation: We strongly recommend that you do not alter the control valve settings after installation. These adjustments are complex and should be handled by a professional to ensure the optimal functioning of your system.

  • Assistance: If you are experiencing issues with your water softener or conditioning system, please contact us before attempting any adjustments. Our team can provide guidance or schedule a service visit if necessary.

Contact Information

  • For assistance, questions, or to schedule a service call, please contact WPS Inc. customer support.

We appreciate your understanding and cooperation in maintaining the optimal performance of your water softener or conditioning system. Adhering to these guidelines will ensure the longevity and efficiency of your system.